Msg: 4998 *Conference*

03-07-94 20:22:32

From: RICHARD HANSON

To : DONALD KYLLO

Subj: REPLY TO MSG #4993 (WP2 ROM UPGRADE)

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Donald: I take it you're referring to the old WP-2 Telcom bug and the fix once
offered by Tandy.  First off, don't blame Tandy for the bug or whomever you
talked to in fort Worth about the fix.  Tandy personnel turnover is great and
communications, especially about old products no longer carried, is poor.  But
hey, they've got a lot going and the details are just not covered.

Okay... now that I ranted and raved in Tandy's favor, let's find a solution.
It's been awhile since I was asked about the WP-2 bug and frankly have
forgotten everything once said about that critter.  I do know someone who might
have a solution.  Contact this person.  He just happens to be my best Tandy
repair source; and a good friend:

        Doug Lutes
        Business Products Service Center
        2040 Alta Arden Expressway
        Sacramento CA 95825

        916-567-5440 voice
        916-927-9008 fax

Note: Be polite when calling for service.  These are good, local people.  Use
my name and reference Club 100.  Also, refer to yourself as a member of Club
100 not an official.  These people are helpful and friendly to Club 100 members
cause I talk to them all the time.  In fact, I have some disk drives with them
for repair right now.

Good luck.  Please report back your findings and your treatment--yet another
way I keep these folks friendly and helpful to Club 100 members.  -Rick-