Msg: 6694 *Conference*

07-25-96 12:01:55

From: RICHARD HANSON

To : ALL

Subj: SUPPORT

Here's a response to a recient fax...

 Ron Watson
 San Antonio TX

I was given the above number to contact you folks by the local Radio Shack
Computer Store.  I will be in the Bay Area tomorrow and wold like to contact
you concerning a problem I am having with an external disk drive.  Please call
or fax me and let me know how I can contact you and discuss this problem. 

--

I replied by letter and included a catalog since he was not yet a member...

Ron:

I'm just now getting to your fax of the 23rd.  I receive around 100 messages
daily and do what I can to keep up, but replys, except for e-mail, are not
instant.  At least you know that we are alive. 

To your question about repairing your disk drive: Allow me to express a variety
of issues. 

1) There were two portable disk drives, the Tandy Portable Disk Drive (TPDD)
and the Tandy Portable Disk Drive 2 (TPDD2).  Both drive models were OEMed by
Brother Corporation. 

2) It is important, these days, that you protect your investment.  For years,
I've oftentimes suggested that Model "T" users duplicate their important
components, i.e. 2 computers, 2 disk drives, etc. 

3) We usually have both drive models available. 

4) Tandy repair centers are the "only" repair source.  They have the
diagnostics necessary to do the job.  Without the diagnostics, the drive can
not be aligned and tested. Always call around to find out "which" repair center
has a TPDD/TPDD2-knowledge technician. 

5) FYI: There is a fuse in each drive that, when blown, renders the drive
inoperative.  Always check the status of fuse before spending bucks for a
repair.  The down side to this is that you must remove the case from the drive
to get at the fuse.  Getting the case back together is much like a Chinese
puzzle. 

Hope this helps...