Msg: 1235 *Conference*
01-05-92 15:45:12
From: RICHARD HANSON
To : JOE STEPHAN
Subj: REPLY TO MSG #1230 (TANDY=IDIOTS!!!)
----- Excellent, excellent, excellent !!! I am thrilled by your lucid response to the "Tandy Experience." Joe, I hear similar complaints almost every day from all over the country. Frankly, for all the good they do--and they do, do good things (they brought us the Model 100 via their investment in the project, advertising, distribution, etc.)--their attitude is un-American, non-business-like, and customer-hostel in all too many cases. This is a general comment and does not reflect the positive efforts by many of their corporate and subordinate folks. Generally speaking, they [Tandy] needs to take a much, much, much closer look at its internal policies and corporate attitude towards their customers, and customer problems. Tandy "could" be a great company if they really wanted. -Rick- PS To all those who read these words, this is not Tandy-bashing. I, personally understand Tandy's dynamics more then most and feel that Joe has a valid complaint, and has stated it well. My feedback is in support of Joe's comments, with the addition of a personal reflection for business in the United States for the 1990's.