Msg: 4708 *Conference*
10-20-93 08:26:06
From: RICHARD HANSON
To : JOE STEPHAN
Subj: REPLY TO MSG #4706 (SYSTEM PROBS)
---- Joe: You may talk to Hayes on our behalf. You are not the only one still having problems online. I've called them several times and left messages. I've faxed them configurations. The only responses I have personally received was that they logged on for under 1 minute and went away, and said nothing. Another time, after complaining to a finance person at Hayes, they left a big old fax that said, "We're working on it." Yeah right. To this date... * They have never returned my calls or faxes with suggestions. Robert and I have tinkered with all the settings to get things working as you see them now. * They never acknowledged the facts I've left them about WorldPort modems not being able to log on, nor of the modem configuration settings. Again, they have never offered feedback whatsoever. * I've left them your numbers and other member numbers who can't log on but to date they have never followed through. * They've talked to Robert Benson and gave him feedback but nothing to me, and I'm the guy who bought the modems, run the system, made the investment. * They did exchange out the Optima modems for Ultra modems but do not address the continuing problems with the Ultra's. Furthermore, they sent out reconditioned modems with no manuals. The Optima modems did not allow Model 200's to log on and put out garbage to everyone. The Ultra's at least allow Model 200's to log on but do not recognize all 1200 baud (Bell 212a) modems; they also put out garbage. And yes, I've had the phone lines checked. * 2400 baud calls seem to be working fine. I've received no negative feedback from 2400 baud callers. Here's the info: Hayes Microcomputer Products 5923 Peachtree Industrial Blvd Norcross GA 30092 404 840 9200 404 449 0087 fax in customer support Rick Lacey Terry Rutter ext 2855 At this point I can not trust Hayes modems, or Hayes as a company. I am planning on replacing these modems, and am currently shopping around. Once the change over is complete I will write a letter to the chairman of the board at Hayes, explaning my dissatisfaction, and the fact that I will no longer buy or recommend Hayes modems or Hayes as a company. You know, Joe, that due to the Hayes problems, I chose not to purchase Hayes modems for our new service, Port Chicago's Loading Dock. Instead, I purchaed 10, US Robotics modems. We will need another 50+ modems for that system with in the next year. Hayes will not be considered. Also, due to the demand by clients wanting to log onto PCLD, I am constantly asked about modems. I make it a point not to recommend Hayes. I say, "Buy anything but Hayes modems. They used to be good but no longer; and they're support isn't worth the price you pay." Joe, you may pass this message onto Hayes but tell them not to call me. Our relationship is finished. -Rick-