Msg: 3582 *Conference*

12-13-92 11:33:39

From: RICHARD HANSON

To : FRANK MCJUNKINS

Subj: REPLY TO MSG #3574 (LAPDOSII)

Thanks for the feedback on Lapdos II.  The extra NN is for Model 200 users.  It
"should" not have affected loading LAPDOS.BA into your Model 100/102, though.
That's strange.  Anyway, you've got it over.  Good!
 
Your question about the FC Error when running LAPDOS.BA indicates that you have
not read the support notes included on the Lapdos II distribution disk.  Run
the disk with the command, GO.  Then select menu item 5, then select the
support notes.  I explane it, there.  Bottom line: It's working correctly.
 
Why just 9600 baud operation?  I don't know.  It's suppost to work at 19200
baud as a default.  After running LAP, use the Setup option in the LAPDOS menu
on your DOS computer to reset the baud to 19200.  Again, 19200 is the "default"
speed.  On an 8088 computer, Zenith or not, your UART handles the 19200 speed
just fine; unless your DOS computer has one of those odd-ball UART's from Tiwan
that surfaced back in the late 80's
 
Thanks for the feedback on what is said and what is not said in our ads; and
everyone eleses ads.  Believe me, I wish there was an easy way to convey all
that needs to be said from all the different, self-centered points of views in
the world.  Alas, there is NO WAY that any one of us can say "it" in all the
necessary ways to please everyone.  It just ain't going to happen.  Besides,
there's the cost of those ads, as well.  A one page ad in Portable 100 magazine
costs over $800 a month.  You'll note that I have 2, full page ads.  I pay
$1,500 a month to Portable 100 magazine, alone.  That represents a hell of a
lot of stuff that's got to be sold in a dead marketplace.  To say everything
that needs to be said to satisfy everyone's "point of view" would require a
very, very large book.  And, even after it's all said--if that could ever be
the case--it will not be read the same way by everyone, nor would "they" even
take the time to read it, or, once read, will not draw the same conclusions
that others draw.  Bottom line: Getting "the word" out on any of our products
is, frankly speaking, a hell of a lot of work, and very, very time consumming,
i.e., here it is, Sunday morning and I've been online answering e-mail for over
2 hours with a lot more to go.  And folks ask me why I'm not on Compuserve,
too!  HAHAHAHAHAHAaaaaaa.....!!!
 
So, what is the "best" way to do customer support?  Simple.  Ask the customer
to simply purchase the product and promase to buy it back if they are not
satisfied.  This saves both time and money for all of us.
 
Frank: You've been a SUPER!!! supporter of Club 100.  Your many purchases are
much appreciated.  I will be mailing out information on the XR4 when I finally
get everything together that I feel tells the story enough to make the
purchasing-phone ring.  And, in fact, I intend to simply use that which is
already written.  I will not assume that I can tell the story any better then
the inventor.  I will add the words... "Buy it.  Try it.  Send it back for a
refund if you don't like it."  That's it!